CUSTOMER SERVICE MANAGER

CUSTOMER SERVICE MANAGER

Job Summary a?? Ability to pick up quality customers across liabilities & assets and cross sell third party products. a?? To ensure accurate, timely and error free processing of customer service requests a?? To overcome problems using guidelines and escalate with expediency, when necessary. a?? To ensure the best visual impact of the branches on customers Detailed Responsibilities a?? To work for providing first class service experience to existing customers and take references for acquiring new quality customers. To cross sell deposit and fee products to such customers and penetrate better market share a?? To constantly endeavor to improve existing customer relationships and involve in Sales to deepen the same. a?? To keep updating knowledge and exposure to various banking products both internal as well as competitor. a?? To continuously improve product knowledge and awareness of market trends and competitor products. a?? To overcome problems using guidelines and escalate with expediency, when necessary. a?? *Other duties may be assigned from time to time as desired by the Bank Desired skills and competencies a?? Good knowledge of the geographical area, a?? Experience in banking as well as exposure to banking products is desired a?? communication skills with good command in English and Local Language is mandatory a?? Working knowledge of PPTa??s and understanding of MIS. a?? Disciplined on the compliance and Audit part and knowledge of the product being handled a?? Good co-ordination and networking skills a?? Sales Experience desired, though not mandatory