Executives

Executives

SLA metrics – Productivity, Speed, Accuracy

· Attendance

Schedule Adherence

· Ensure that the process transactions are processed as per Desktop procedures 

· Ensure that the assigned targets are met in accordance with SLA and Internal standards

· Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence 

· Ensure adherence to established attendance schedules 

· Ensure adherence to Company Policies and Procedures

Decision Making

· Investigative and inquisitive approach to aid decision making

Data Gathering

· Gathers relevant information from a variety of sources (different systems), understand sequence of events to aid in identification of the key issues

Problem Solving

· Generates various solutions to problems and then selects the most appropriate

Customer Service Focus

· Identifies and understands (internal or external) customer’s needs and strives to provide a world-class service

Business Awareness

· Understands the business how to implement business initiatives to maximise our competitive advantage  

Teamwork

· Works effectively with teamwork to accomplish goals, takes action that respects the needs’ of others & those of the organization

Managing Self

· Plans, priorities and schedules own work to ensure timely completion

Adaptability

· Maintains effectiveness despite changes to situations, tasks, responsibilities, and people

Work Standards

· Sets own high standards of performance