Assistant Manager - Customer Interaction Suite
Hindustan Paper
Work from Office
Full Time
Min. 3 yearsJob Description
Assistant Manager - Customer Interaction Suite
About Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob Description
Key Objective / Purpose of Job:
- Part of Professional Service team for Amazon Connect Contact center platform for TCL, Objective is to provide custom solution & to enhance the features in platform by customization.
Major Activities:
· Custom Solution Design, RFP, Contact Flow Development, CTI integration Amazon Connect, Chat Bot development, Salesforce/SNOW API integration to read and upload data, Analysis/feasibility study & preparing scope of work.
Essential Qualifications:
BE / B. Tech (Computer Science or Telecommunication) / MCA.
Requisite Skills:
· Skill: Java/j2ee, SQL-Server, Open CTI, Salesforce integration, Service now integration & custom CRM integrations, CCP customization, Strong Understanding of Contact Center Solution, sound understanding of Web services (SOAP & REST), Call Centre solution experience, XML, CRM & payment gateway applications knowledge.
Technical
· Lambda , Amazon Lex ,S3, EBS, EC2, Security Groups, VPC, ElastiCache, Redshift, RDS, Elastic, Kinesis Data, CloudWatch, IAM Java/j2ee, node.js, Python, Dynamo DB, SQL-Server, CTI Development, Understanding of Web services (SOAP & REST), XML/VXML/CXML, CRM applications (Salesforce, Service now & etc.), payment gateway integration knowledge.
Functional
Strong Understanding of IVR and CTI application in Amazon Connect Contact Centre Solutions, Customer Management,
Behavioral
· Customer Centric /People Centric
· Business acumen
· Ability to withstand pressure in handling projects
· Excellent analytic/logical thinking.
· Quick learning.
· Good written & communications skill.
· Good to support customers.
Work Experience
· More than 3-5 years of experience on Software development in java/j2ee, web services (SOAP & REST), CTI, Dashboard Design on Amazon Connect, salesforce Open CTI and Lightning Development, Amazon Connect, IVR (optional) & payment gateway integration.
Certified AWS Solution Architect Added Advantage
Skills
sql, node.js, fullstack developmentJob role
Job requirements
About company
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