Sr Lead - Network Operations & Support

Sr Lead - Network Operations & Support

About Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Job Description

• Good technical background in equipment installation and decommissioning
• Excellent communication skills as they need to coordinate with onsite field technician
• Hands-on experience with test equipment (OTDR, OSA, BERT) 
• Ready to work in US shifts

�Responsible for supporting customer order provisioning including design, testing and installation and activation of the network. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Responsibilities

�Manage all operations with respect to installation support and network service configuration management.
�Manage implementation for any new network updates.
�Responsible for the configuration of telecom infrastructure and/or network components to meet design specifications.
�Manage and monitor planning and delivery of orders in terms of configuration management.
�Design the network to ensure adherence to the timelines and hand over to project implementation team.
�Drive change management initiatives, make change requests and monitor change processes and IT initiatives to ensure delivery of a tested active service layer to the customer on time at optimal costs.
�Diagnose, troubleshoot, and resolve problems, and take corrective action when necessary.
�Provide technical expertise for ensuring smooth integration of network and system solutions/network improvement.
�Ensure that all installation functions are performed in a timely fashion to meet specifications.
�Ensure adherence to process & timelines, maintenance of systems like NIMS & Cramer
�Handle requirements like addition/removal of equipment and issues during migration to new circuits

Minimum qualification & experience

Relevant experience in network infrastructure project management and on field experience

Desired Skill sets

�Hands experience with Fiber optics cable installation and termination
�Routing, Switching and IP Knowledge
�Experience in Designing and documenting Network layouts in terms of Fiber, Voice, and Data Paths
�Network / Voice certifications preferred.
�Knowledge in networking concepts (ports and protocols)
�Knowledge of Switch configuration, ports, access ports, trunk ports and port security and spanning tree protocols
�Knowledge in Access - Ethernet, Broadband

Skills

synchronous optical network, sonet, dwdm, ethernet, otdr, optical spectrum analyzer, bert, test equipments, network infrastructure, project management, equipment installation, installation