Service Delivery Ops Associate Manager

Service Delivery Ops Associate Manager

Skill required: Payroll - Payroll Process Design
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "Improve workforce performance and productivity, boKey Responsibilities: • Work with client to build process framework which will be a Tier 1.5 setup involved in supporting employee queries via call/chat and performing backend requests as well. • Drive conversations with client Contact Center stakeholders to understand payroll support scope and understand transition steps to move the same to Accenture. o Advise & consult on future state Payroll organization design and target operating model o Provide end to end process expertise input to the process team’s (BI) during global design preparation & localization workshops o Participate in the global & localization sessions and provide leading practice input in administering local processes o Drive and compile leading practices, and process design considerations incoosts business agility, increases revenue and reduces costs Payroll experience into US/UK/International The Payroll Process Design team focuses on processing HR and Payroll Data in payroll applications on time and accurately in an agreed Payroll application as per agreed timelines. The team is responsible for addressing Employee and HR queries related to payroll inputs in a timely and accurate manner, work with Payroll Providers or 3rd Party Vendors to research and provide resolution. The team is also responsible for performing checks and validations on the payroll reports, variance analysis, and reasonability checks between current and previous payroll and resolving payroll problems within the confines of established policies & procedures using relevant payroll system. The team may also work on designing processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission."
What are we looking for? "Core Competencies: • Excellent customer service skills • US/Canada Payroll Transformation • US/Canada Payroll Consulting • US/Canada Payroll Operations Experience • Strong knowledge of HCM / Payroll (SuccessFactors, Oracle, Workday) and Case Management (ServiceNow, Zendesk, Salesforce) tools. • Professional Qualities • Good oral and written communication skills • Ability to identify and effectively use resources • Operational Excellence skills • Willing to work in US/CAN shifts. (7pm – 4:30 am IST) • Flexibility to work beyond defined shifts based on business requirement. "
Roles and Responsibilities: "•In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts "