Linux Administrator - Position 1

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Scope:

2.1 Tasks within run services (IT System management)

Framing the Bosch Digital IT System management, etomer is delivering the following services:

• Monitoring the tickets- and task queues. Takeover and solving of RHEL related incidents, service requests and changes. All of them are forwarded via BD/PIB4 monitoring tools or the Bosch Digital System management tool (SMT).

• Ticket documentation

• Supporting the GOC as 2nd and 3rd level

• Support during the problem management process in case of root cause analysis as well as plan and implementation of bugfixes. Additional input for optimization of run processes and if needed document them in the systems environment.

• Tasks related to the release management, rollout of patch-/update management (scope firmware and RHEL OS). Rollout of predefined patch level to dedicated servers following the BD/PIB4 processes.

• Preventive systems monitoring and administration

• Analysis, setup and configuration of identity management particularly AD Bridge:

§ Identity-Services Agent Installation

§ Update AD Bridge Agents

§ Add systems to the Active Directory

§ Config AD Bridge

2.2 Standard Tasks within Bosch Digital ticket system

This service includes the processing of customer service requests (tickets) for department BD/PIB4.

These requests cover incidents, change requests and general tasks that are being submitted via the Bosch Digital ticketing software tool (SMT). We will work and document our tasks within the borders of that tool. Furthermore, this tool is the central communication layer for end-user feedback and helps to connect our etomer team with the departments of Bosch Digital.

We define the following types of incidents:

• User Service Request:

for example

§ Package installation, Rollout via Ansible

§ Check AD Bridge Agent

§ Setup SSH-Login Restrictions Patch Malware Protection environment

§ Patch TSM environment

§ Setup / edit local users

• User Service Restoration:

for example

§ Recovery NIS Client

§ Recovery AD Bridge Agent

§ Recovery RSYSLOG

§ Recovery Malware Protection installation

§ Recovery TSM Client configurations

• Operation System Infrastructure Event:

for example

§ Restore default settings

§ Restore user settings and access

§ Handling from threshold messages (e.g. disk full)

§ Recovery from system freeze events

Problem resolution covers following line items:

for example

§ Root cause analysis of „unknown problems”

§ Extend the knowledge database with articles

§ Derive learnings from “unknown problems”

§ Execute problem solving techniques documented in the knowledge database for “known problems”

Furthermore, change request tickets that are approved via the CAB (Change Advisory Board) will be processed.

B.E or Equivalent

• 4-6 years of experience in Linux, Ansible.
• Experience with Ubuntu (good to have)Good in communication
• Good interpersonal skills