Sr. Customer Service Executive - Collections

Sr. Customer Service Executive - Collections

About Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Job Description

�Responsible for the timely billing and collection of billing charges from customers.This is an operational role, responsible for delivering results that have direct impact on day-to-day billing and collection operations.

Responsibilities

�Work with the revenue team to ensure that accruals are set at the correct level.
�Oversee all aspects of advertising billing, new Accounts, and circulation billing Team.
�Manage the status of accounts and balances and identify inconsistencies.
�Write thorough reports on billing activity with clear and reliable data.
�Perform periodic checks on customers outstanding /debts on system, Inform Sales and on the outages.
�Follows up with personal visits by relationship managers, telephone inquiries and letters to customers to process claims for outstanding account.
�Address invoice and billing discrepancies
�Lead the monthly audit process for the function.
�Ensure billing accuracy and delivery of billing information to customers.

Minimum qualification & experience

�accounting experience

Desired Skill sets

�Good understanding of billing and collection systems
�Knowledge of billing procedures and collection techniques

Skills

accounts receivable, accounting, invoice management, management information system, customer service, billing and collections, data analysis, power bi, relationship management, taxation, order management, business operations