Assistant Manager - Network Operations & Support

Assistant Manager - Network Operations & Support

About Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Job Description

�Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities

�Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
�Manage new enhancements/issue resolution.
�Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
�Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.
�Identify day to day manual activities, repeat tasks and leading the effort to automate them.
�Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
�Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.
�Manage network equipment maintenance and security operations for all sites.
�Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
�Performing repair and maintenance and restoring service for optimal customer satisfaction
�The role may be an individual contributor or may lead a small team.

Desired Skill sets

�Troubleshooting experience of network, equipment and service level faults
�Ability to write and present a comprehensive vulnerability assessment report.
�Understanding of domain and related technologies
�Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

Skills

network operations, fiber splicing, mttr, inventory management, operations and maintenance, preventive maintenance, fault rectification, fault management, troubleshooting