ProcessAssociate_Technical-Helpdesk
Merliz Maritime
Work from Office
Full Time
Min. 2 yearsJob Description
ProcessAssociate_Technical-Helpdesk
Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
Job DescriptionThe candidate will be responsible for L1 level based Voice/Non-Voice Help desk support for providing technical assistance and support related to automotive systems, software, and hardware within the BOSCH group.The individual must possess the basic skills / abilities and demonstrate that she/he can perform the essential functions.Role/ResponsibilityRespond to customer inquiries via phone, email or Portal
Diagnose and troubleshoot automotive system issues
Provide step-by-step technical assistance and guidance
Document customer interactions and solutions in the helpdesk system
Identify and resolve software, hardware, and connectivity issues.
Collaborate with other departments to resolve complex problems.
Efficient dealing of complaints to completion and achieving customer satisfaction
Report Creation using MS office tools
QualificationsBachelor’s degree in Automotive Technology, Computer Science, or a related field preferred
Proven experience in a technical support or helpdesk role, preferably in the automotive industry.
Experience with automotive diagnostic tools and software.
Skills:Strong understanding of automotive systems and technology.
Excellent problem-solving and analytical skills.
Proficient in using helpdesk software and remote support tools.
Good working knowledge in MS Office tools
Strong verbal and written communication skills.
Spoken competency in English, Hindi
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Full-time position with regular office hours; may require occasional weekend or evening shifts
Primarily office-based with potential remote work options
Additional Information24- 48months of work experience in supporting any automotive systems, software, and hardware.
Qualifications
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Additional Information
2-4 Years of Experience
Job role
Job requirements
About company
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