Service Desk Analyst-Role

Job Description

Role : Backup L2 Admin

Location : Bangalore /Chennai /Pune

Job Summary –

A senior Backup Admin (Commvault) with L2 skill who can support a critical client having more than 1000+ servers. The individual should be highly flexible, willing to support 24x5 on a rotational shift basis and weekend on call support.

Years of experience needed –

 Somebody with 3 to 5 years of Commvault experience

Technical Skills:

 Perform daily monitoring and management of Commvault/AWS/Azure backup systems.

 Ensure successful completion of scheduled backup jobs and address any failures promptly.

 Perform data restores as requested by users and other IT teams.

 Test and validate backup and recovery processes to ensure data integrity.

 Maintain accurate documentation of backup configurations, procedures, and policies.

 Generate regular reports on backup status, performance, and issues for management review.

 Develop and maintain disaster recovery plans and conduct periodic tests.

 Participate in the Audit activity.

 ITIL – Process on Incident and Change Management

 Problem Management

 Critical Incident Handling

 Effective collaboration and team player

 logical thinking to come up with RCA

 Ready to support 24/7 support

 Strong Oral and Written communication

Certifications Needed:

 B.Tech or Diploma qualification.

 Certification- Commvault/AWS/Azure Backup

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.