Executive - Client Servicing

Executive - Client Servicing

Description

Role : Executive - Client Servicing 

Mumbai, Maharashtra, India

Details Designation: 

Core Areas : Display & Search Advertising – Campaign Set-up, Ad-Ops, Execution, Optimization & Client Servicing

Qualification :

• Graduation in any field or MBA
• 1-2 years of client servicing or ad operations experience
• Experience in communicating and coordinating with internal and external stakeholders

Our Story

Zepto is a fast-growing startup that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! We’re scaling up throughout Mumbai, Bangalore, NCR , Pune, Kolkata, Chennai and Hyderabad. We’re incredibly well-funded and our investors include Y Combinator, Nexus Venture Partners, and more! We’ve also built out one of the best startup teams in India, with Senior Executives from Pharmeasy, Amazon, Pepperfry, Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, and IIT

About the role

Your Role

• You will be responsible for assisting Key Account Managers in your designated vertical to meet advertiser objectives and grow revenue through a combination of performance and awareness driven campaigns.
• Manage different aspects of campaigns including pre-launch tasks including, communicating asset requirements, media plans, pre-requisites, approvals, etc
• Monitor campaign pacing on a daily, weekly, and monthly basis to ensure full consumption of ad budgets in an effective manner.
• Pull and analyze data to compile compelling and actionable insights that move the advertisers’ business forward.

• Close Monitoring of campaign results, metrics and ability to act instantly on important issues affecting the campaigns
• Deepen customer relationship and maximize penetration
• Coordinate with cross functional teams – sales, account managers, creative design, merch and product for seamless delivery of ad campaigns

What We’re Looking For

• Graduate or MBA in any stream with strong written and verbal communication skills.
• Direct client servicing experience of 1 to 2 years as a campaign manager or analyst in an ad-tech company - display & search ads, programmatic in-app, quick commerce, e-commerce, Google or META ads
• Good understanding of performance and brand advertising metrics (i.e. CPM, CPC SOV, CPA, Conversion Lift, Brand Lift, Reach & Frequency) will be beneficial
• Expert skills with Excel and/or Google Sheets and delivering actionable insights.
• Experience with using campaign set-up tools like OnlineSales
• Flexible and able to quickly adapt to changing business needs and processes
• Understanding of digital measurement solutions.
• Ability to cultivate strong relationships with Sales partners.
• Candidates should be self-motivated, happy to work autonomously and highly goal-oriented in order to contribute to Zepto advertising’s ambitious growth paths.

Why Join Us?

● Zepto is on a blitzscaling path unlike any other startup today. Be the flagbearer for the financial process in this journey.

● The opportunity to join India’s next Unicorn is rare. So, we’re giving our team strong equity to create lasting wealth as our company grows.

● Interested? Reach out to careers@zeptonow.com

Skills Required

Display & Search Advertising – Campaign Set-up, Ad-Ops, Execution, Optimization & Client Servicing

Education/Qualification

MBA