Sr Customer Service Executive - Service Delivery & Management
Hindustan Paper
Work from Office
Full Time
Min. 2 yearsJob Description
Sr Customer Service Executive - Service Delivery & Management
About Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob Description
Job Description�Responsible for project execution and daily co-ordination to ensure that customer orders are delivered within the committed timelines. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome.
Responsibilities
�Proactively monitoring project progress
�Resolving issues and initiating appropriate corrective action
�Creating reports and project documentation
�Analysing databases, doing quantitative and qualitative research
�Regularly participates in important projects or activities as a full contributing team member.
�Respond to customer queries in a timely manner.
�Update Project Management Workflow and Project document repository
Skills
program management, project execution, project goal, change control, revenue realization, reports creation, documentation, issue resolutionJob role
Job requirements
About company
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