Network Operations Representative
Shankar Woollen
Work from Office
Full Time
Min. 2 yearsJob Description
Network Operations Representative
Project Role : Network Operations RepresentativeProject Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : BE or Btech
JOB REQUIREMENTS Key Responsibilities 1. Overseeing the support and business as usual tasks of the Cisco Call Manager, Cisco Unity and Cisco 2. Handle incident and service requests and resolve within the agreed Service Level Agreement 3. Diagnosing faults and providing complete resolution to customer satisfaction 4. To produce knowledge articles and information to be distributed amongst the team 5. All client documentation and run book information is kept up to date 6. Act as a point of contact for all customer escalations Technical Experience 1. Webex and collaboration services on cisco platform. 2. Cisco Unified Communications/Voice Conferencing/ Webex 3. Cisco Unified Contact Center Enterprise UCCE/ICM/CVP, Call Recording, Voice conferencing and collaboration 4. Protocols: TCP/IP, IP subnetting, VLANs, Ethernet, DHCP, DNS, QoS, SIP, H323 5. 6 years Voice/Data Network specific experience Professional Attributes 1. All client documentation and run book information is kept up to date 2. Act as a point of contact for all customer escalations 3. Client satisfaction and user communications 4. Quality updates into the ticketing system 5. Perform administration, configuration of Cisco systems Educational Qualification BE Additional Information Cisco Unified Call Manager and Cisco Unified Compute System certification on VoIP systems
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