Sr Customer Service Executive - Service Delivery & Management
Hindustan Paper
Work from Office
Full Time
Min. 2 yearsJob Description
Sr Customer Service Executive - Service Delivery & Management
About Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob Description
Job Description�Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.
Responsibilities
�Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
�Conduct change management, turnup and migrations requests
�Standard testing and troubleshooting of installs/activation post Provisioning.
�Validate wiring connections & schedule dispatches with field operations.
�Regularly participates in important projects or activities as a full contributing team member.
�Ensure all installation functions are performed in a timely fashion to meet agreed SLA�s/KPI�s
�Perform escalation management, wherever necessary and in case project is in jeopardy.
Minimum qualification & experience
Relevant experience in network infrastructure project management and on field experience
Desired Skill sets
�Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
�Knowledge in switch and router configuration
Skills
service delivery, customer service, configuration management, network infrastructure, escalation management, troubleshooting, issue resolutionJob role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / TelesalesTelesales Executive Call
Power SolutionsWork from OfficeFull TimeMin. 3 years
No English RequiredSales Consultant
Power SolutionsWork from OfficeFull TimeAny experienceNo English RequiredCustomer Relationship Manager
Power SolutionsWork from OfficeFull TimeAny experienceNo English RequiredTelesales Executive AI Job
Power SolutionsWork from OfficeFull TimeMin. 3 yearsNo English RequiredSales Consultant
Power SolutionsWork from OfficeFull TimeAny experienceNo English RequiredSales Consultant
Power SolutionsWork from OfficeFull TimeAny experienceNo English RequiredYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 2 to 6 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Pune at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Pune . Through apna, you can find jobs in 64 cities across India. Join NOW!