Sr Customer Service Executive - Service Delivery & Management
Hindustan Paper
Work from Office
Full Time
Min. 3 yearsJob Description
Sr Customer Service Executive - Service Delivery & Management
About Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob Description
Job Description�Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.
Responsibilities
�Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
�Conduct change management, turnup and migrations requests
�Standard testing and troubleshooting of installs/activation post Provisioning.
�Validate wiring connections & schedule dispatches with field operations.
�Regularly participates in important projects or activities as a full contributing team member.
�Ensure all installation functions are performed in a timely fashion to meet agreed SLA�s/KPI�s
�Perform escalation management, wherever necessary and in case project is in jeopardy.
Minimum qualification & experience
Relevant experience in network infrastructure project management and on field experience
Desired Skill sets
�Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
�Knowledge in switch and router configuration
Skills
service delivery, delivery management, customer service, dwdm, mpls, ethernet, it infrastructure, network infrastructure, network provisioning, configuration management, escalation management, troubleshootingJob role
Job requirements
About company
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