Associate Services Operations Trainee
Aariv Travelogue
Work from Office
Full Time
Any experienceJob Description
Associate Services Operations Trainee
BT Group is hiring for the role of Associate Services Operations Trainee!
Responsibilities of the candidate:
- Supports the delivery of continuous assessments across a specified area of the organisation's field engineering capabilities, identifying critical gaps and delivering the design of future required engineering states.
- Supports the deployment of tools that enable engineering teams to continue building and innovating.
- Participates in the timely resolution of critical customer escalations contributing to high standards of customer delivery.
- Undertakes the implementation of efficiency savings and delivers on targets for performance in output and quality to ensure an environment of continuous improvement is instilled in the team.
- Undertakes the designing and planning of tactical project plans across product/service groupings to meet time, cost and quality targets.
- Follows roadmaps for engineering capability, maturity, health and status updates ensuring the function's vision aligns with group strategy.
- Executes and delivers within standardised procedures in order to achieve objectives and the vision of the engineering enablement.
Requirements:
- Troubleshooting
- Customer Service
- Service Delivery
- Escalation Management
- Health & Safety
- Issue Resolution
- Continuous Improvement
- Commercial Acumen
- Data Analysis
- KPI/Metric Monitoring
- Technical Support
- Decision Making
- Incident Management
- Growth Mindset
- Quality Assurance
- Process Design
- Inclusive Leadership
Job role
Job requirements
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The candidate should have completed the required education and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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