Account Support Billing Specialist US

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Position Summary:

As a Billing Specialist, you’ll manage the accurate and timely billing process for our most complex portfolio of external clients, significantly impacting our revenue collection. You will need to collaborate with other Billing Specialists, onshore and offshore. You will also need to consult with our client servers to understand complex services and billing arrangements. You’ll have the opportunity to gain in depth EY finance knowledge, and recognition asa valuable Finance team resource.

Essential Functions of the Job:

• Managing Billing for Complex Portfolio of clients
  • Tracks and monitors billing agreements as outlined in statement of work (SOW), promptly highlighting approaching fee caps and inconsistencies in agreed upon billing targets
  • Collaborates with Engagement Manager to research and resolve any disputes or discrepancies in billed amounts
  • Performs unbilled and billed reconciliations on highly complex and global accounts
  • Researches billing issues for clients and resolves all discrepancies
  • Follows up on aged accounts receivable items as agreed and tracks status of collection
  • Understands customer payment processes to develop strategies to effect prompt payment from customers. Uncovers and takes appropriate action to resolve any issues preventing customers from making prompt payment
  • Assists with special projects as requested

Analytical/Decision Making Responsibilities:

• Strong analytical and decision-making skills are essential for this role. Common areas where these skills can be applied are:

• Analysing Inventory of assigned complex clients/engagements to effectively reduce the Revenue Days
• Continuously collaborate with engagement teams with a viewto understand and effectively analyse the Billed and Unbilled Inventory
• Identify opportunities to reduce risk and introduce continuous process improvements to make the processes more robust

Knowledge and Skills Requirements:

• Fluent in English – written and verbal
• Able to work in a self-sufficient manner, operating across multiple projects and priorities
• Ability to coach/mentor to more junior/less experienced billing/AR team members
• Focuses on solutions that drive continuous improvement of account performance
• Demonstrates the ability to challenge assumptions and decisions in an appropriate manner
• Effective teaming abilities including effective virtual teaming
• Effective multitasking and prioritization skills
• Strong proficiency with Microsoft Office, Excel and Word programs as well as the ability to learn new applications quickly
• Effective organizational, delegation and time management skills
• Strong attention to detail and accuracy
• Ability to demonstrate self-motivation and ownership of assigned work

Job Requirements:

Education:

Bachelor’s degree in Finance is required to perform this position, Master’s degree / professional certification is recommended.

Experience:

A minimum of 2 years of experience in professional services billing or related function is required to perform this position

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.