Team Manager

Team Manager

Team Manager- UK Mortgage

Roles & Responsibilities:

•Strong experience in managing complex Mortgage Operations and managing SLA, KPIs, and project deliverables
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Responsible for effectively managing the pipeline
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Responsible for working directly with team members and customers to ensure customer financial needs are met by providing a best in class customer experience
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Performs day-to-day coaching and management of 20 team members that receive customer inquiries or issues
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Works with management and team members to proactively identify, manage, and escalate risks which may impact the business
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Monitors interactions to ensure that team members are giving accurate information and following approved practices
Confidential-Internal
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Coaches and develops a positive and productive work environment and builds relationships with business partners
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Utilizes reporting for business metrics to guide team member coaching and performance management
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Resolves routine and some escalated problems and exercises judgment in making override decisions or recommends action to top level management for decisions outside authority level
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Ensures capabilities and knowledge of team members keeps pace with customer expectations
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Assists and makes employment decisions and sets performance standards; trains and coaches staff, writes and conducts performance evaluations
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May perform budgetary analysis, reports or special project work as requested by business partners and senior management
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Delivers what is promised in line with customer expectations
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Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
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Must possess procedure driven judgment in order to find the best solution to an issue
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Excelling in a fast-paced, collaborative environment that requires accuracy, multitasking and effective communication

Qualifications:

Graduate

Mortgage(Originations)