Jr Customer Service Executive - Network Operations & Support
Hindustan Paper
Work from Office
Full Time
Min. 2 yearsJob Description
Jr Customer Service Executive - Network Operations & Support
About Company
TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob Description
Areas Of Responsibility Include
Working experience in 24x7 Operations.
Manage day to day performance of NOC Operations and manage the SLAs across the projects.
Proactive monitoring of boards and monitoring tools to ensure SLAs are covered.
Reviewing current processes and procedures to ensure updates are instigated as appropriate.
Troubleshooting all network related problems
Ensure the processes are followed.
Coordinate and monitor log analysis for our managed services offerings, to ensure company policy and security requirements are met.
Essential Knowledge
Working experience in 24- 7 NOC operations
Understanding of NOC operations, basics of networking
Well versed with ITIL processes around Incident, Problem & Change Management
Reporting Skills- collate the data and study it for meaningful analysis.
Able communicator to effectively reach out to customers in timely manner for identified issues.
2+ experience in network engineering, deploying, supporting, and managing WAN infrastructure.
Working with complex enterprise WAN environments, including the following topologies and protocols: TCP/IP, BGP, OSPF, VRF, MPLS, GRE, IPSec, NAT
Working knowledge in switching fundamentals such as Ethernet, VLANs, STP, HSRP and VPC
Experience using network diagnosis and packet analysis tools.
Able to effectively prioritize tasks in a high-pressure environment.
Skills:
LAN & WAN
DMVPN, IPSEC, VDSL, Corporate Internet etc.
Routing and switching
PRI/ILL/MPLS Links Management
4G Services technology
Academic Qualifications:
Minimum 4-year degree
1 + years of NOC work Experience
Mandatory certification:
CCNA
ITIL
Skills
network performance, troubleshooting, alarm management, network operations, transport network, asset maintenance, change managementJob role
Job requirements
About company
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