Associate

Requirement

Associate

(Process: US HR operations)

Work Experience

0-36 months

Summary

·     Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.

·     Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.

·     Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.

·     Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.

·     Follow standard processes and procedures to resolve all client queries.

·     Resolve client queries as per the SLA’s defined in the contract.

·     Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience

Any/Basic MS Excel

Category

Back office/Data handling or data management

Working Conditions

Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.

Service Agreement

Applicable for 1 year (Mandatory)

Education Skills

Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM.

Work Location

Gurgaon

Employee Referral Bonus will be applicable as per policy.

Thank you and happy referring!