Engineer - IT Operations & Infrastructure

Hindustan Paper
Mumbai
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

Engineer - IT Operations & Infrastructure

About Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

PC maintenance
Microsoft Outlook, Teams
Antivirus installation and management
Remote installation, group policies, installing printer.
LAN, Wi-Fi & WAN maintenance
M365/O365 basic troubleshooting
Opening and closing trouble tickets
User permission and group policy administration
Vendor coordination for PC related issues
Working Knowledge of various MDM Tools
Basic understanding of SCCM, Desktop Images, TrendMicro, DLP
Basic understanding of M365-AD, MFA, SSO, mobile device management, deployment, and distribution
Take remoted desk of End User, perform basic trouble shooting basis SOP and identify issue in the system or Network or OEM

Basic troubleshooting of WiFi related issues
Understand IT Environment, M365 orO365 products, Network
Answer customer trouble calls and communicate status 
Co-ordinate with Provider’s Service Desk and provide MTTR update and collect RCA                  
Prompt escalation of issues to Level 2               
Maintain history of problems and solutions        
Real time LAN Network monitoring (WAP, SWC)
Co-ordinate with Provider’s Desk for Repeat Issues and requesting for Fix
Reporting and MIS                                           

Knowledge of IT Environment               
Basic understanding of networks and knowledge of telecom standards & 
Proficient with Microsoft Office Suite
Proficient in using ticketing tools and need to have demonstrated experience on the same

Skills

desktop support, technical support, it support, customer service, lan, wifi, wan, antivirus, m365, o365, pc maintenance, network maintenance, installation, incident management, escalation management, troubleshooting, ticketing

Job role

Work location
Work locationMumbai Mumbai
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Infrastructure Services
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameHindustan Paper
Job posted by Hindustan Paper

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