Assistant Manager - Customer Interaction Suite
Hindustan Paper
Work from Office
Full Time
Min. 3 yearsJob Description
Assistant Manager - Customer Interaction Suite
About Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob Description
Job Description�This Role entails creating a competitive product offering around Contact Center solutions. This involves understanding and envision Contact Center use cases, translate them to different features, create a product, offer service wrappers, and make the product easy to sell.
Responsibilities
�Understand and create Use cases for different set of features applicable in the market.
�Work on incorporating these features by either building it OR evaluating them in the Partner cloud ecosystem.
�Analyse Market and Operational requirements and develop appropriate programs to ensure they�re met.
�Develop, implement, and maintain production timelines across multiple departments.
�Creating and managing product manuals, user manuals, architecture diagrams, sequence flow diagrams and workflows specific to the region
Minimum qualification & experience - minimum 3 - 4 years in presales or architecting Contact center solutions to customers.
Product management/sales related experience - Experience on building products, managing product release life cycles, building products as a value differentiators to core CC platforms will be an added advantage.
Desired Skill sets
�Intermediate experience in managing elements of the product development lifecycle.
Skills
contact center, contact center operations, product management, market insights, market analysis, presales, sales support, use cases, product manuals, user manuals, solutioningJob role
Job requirements
About company
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