Jr Customer Service Executive - Provisioning & Configuration

Hindustan Paper
Chennai
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience

Job Description

Jr Customer Service Executive - Provisioning & Configuration

About Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Role / Designation - Junior Customer service executive
Educational Qualification - B.E., or Any equivalent degree with Experience
Specific Technical knowledge / certifications - Basics of Telecom, networks
Work Experience - 0-2 year
Must have skills - Excellent written and verbal Communication skill

Key responsibilities
• Candidate should have 0 to 2 year of experience in Telecom/ISP domain
• Basic understanding of telecom standards & protocols
• Knowledge on Microsoft Office applications 
• Coordination skills and taking the right approach logically
• Responsible for Delivery of services for international customers 
• OLO - Delivery Management
Supplier co-ordination for service delivery 
• Ensures that all installation functions are performed in a timely fashion to meet agreed SLA’s.
• Perform escalation management, wherever necessary and in case project is in jeopardy.
• Customer communications and KCIs (Keep Customer Informed)
• Ensure customer-end service readiness
• End to end order management for smooth delivery
• Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix
• Strong Verbal and written communications skills

Other requirements
• A good team player & good Customer experience /satisfaction.
• Ownership & responsiveness towards the assigned work
• Collaboration with team and other stakeholders

Skills

service delivery, delivery management, order management, broadband services, broadband, customer service, technical support, network support, escalation management, telecom

Job role

Work location
Work locationChennai Chennai
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience

About company

Name
NameHindustan Paper
Job posted by Hindustan Paper

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