Outbound Team Lead

Outbound Team Lead

Description

JD for TL:
At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun
Job Title: Team Lead (TL)
Location: Bangalore

Summary:
Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Job Deliverables:
· Daily Management of shift:
o Administrative management of associates
o Job allocation to associates
o Monitoring and mentoring of associates on productivity, quality and safety.
o · Responsible for shift performance and associated action plans
· Preparing and implementing training and development plans for associates
· Conduct a 4M and 5S audit for the respective work stations on a daily basis
· Stand-in for Area Manager
o Vehicle planning, placement and on-time departure to meet customer promises
o Deep dive on metrics to come up with well-defined actions and process improvements

A day in the life
At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun
Job Title: Team Lead (TL)
Location: Bangalore

Summary:
Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Job Deliverables:
· Daily Management of shift:
o Administrative management of associates
o Job allocation to associates
o Monitoring and mentoring of associates on productivity, quality and safety.
o · Responsible for shift performance and associated action plans
· Preparing and implementing training and development plans for associates
· Conduct a 4M and 5S audit for the respective work stations on a daily basis
· Stand-in for Area Manager
o Vehicle planning, placement and on-time departure to meet customer promises
o Deep dive on metrics to come up with well-defined actions and process improvements

Basic Qualifications

- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications

Preferred Qualifications

- 1+ years of manufacturing or customer-facing environment experience
- Hand on experience with working with Microsoft Excel