Securities Services - Client Service and Solutions - Associate

Securities Services - Client Service and Solutions - Associate

Job Responsibilities:

• Primary Client Service contact for the India entities of top clients
  • Organize and chair roundtable meetings for clients’ LOB leads to help drive client satisfaction, facilitate enhanced collaboration and share best global practices 
  • Ensure all Operational issues are well recorded and remediated in partnership with local Ops teams given that majority of the Ops team for the clients and JPM are based in India
  • Host joint DEI events attended by global and local senior management of the client and JPM
• Act as the end to end client service manager for global clients
  • Resolve relationship and account level queries of clients/fund managers
  • Escalation point of contact for the Ops teams across the product suite taken by the client
  • Awareness of latest product, process, business and market updates
  • Liaise with Sales/Product to enhance client experience and improve service
• Billing
  • Review the Invoices generated for accuracy and completeness as per the pre-defined client delivery schedule
  • Develop an expertise on range of products offered as well as any client specifics, to ensure that the invoice is in-line with the offering
  • Identify gaps in the Invoicing process and fix them; share thematic analysis for strategic remediation
• Risk & Controls and Internal Project Management
  • Partnering with Prod Dev on internal strategic initiatives and deliver management projects
  • Implement process improvement to enhance efficiency and client satisfaction
  • Enable technology adoption within the team to help reduce manual intervention
• Reporting
  • Prepare various KPI and KRI reports for clients and internal stakeholders
  • Consolidated Reporting: raw data gathering, analysis and initial presentation of Client scorecards and MIS
  • Running standard or specific reports using internal JPMorgan and / or 3rd party licensed applications systems and provision of such reports to internal and / or external parties.
• People management
  • Manage a team including Associates and Analysts
  • Execute clear path for development of all the resources
• Ensure high service levels are attained and there is minimal external/internal escalations
• Collaborate with wider teams across all regions to help manage efficiency through continued automation/ remediation of manual tasks 

Required Qualifications, capabilities, and skills:

• ~8-10 years of overall work experience with ~4-5 years of people management experience
• Excellent communication skills (Oral and written); Role involves extensive coordination with senior external and internal stakeholders across lines of businesses 
• Working knowledge on Global Custody and/or Fund Services is a plus
• Strong attention to detail, problem solving and effective escalation skills required 
• Experience working with Microsoft Excel, PowerPoint, SharePoint, and Project
• Energetic self-starter with ability to navigate the firm proactively, collaborate and effectively partner with different teams and individuals
• Strong program management skills, must be organized and able to develop a project plan and break it down into achievable deliverables
• Strong collaboration skills, able to work with many different individuals and partner effectively with different groups