Sr Customer Service Executive - Network Operations & Support

Hindustan Paper
Chennai
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

Sr Customer Service Executive - Network Operations & Support

About Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Job Description

The role is responsible for FTTx Planning & Design. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Responsibilities

Planning and Design of FTTx Network using GIS tools.
Quality Control on design delivery
Training and Efficiency improvement with team members
Should be able to work on different GIS datasets and create new information or investigate patterns using MAP-INFO, QGIS or other GIS tools like ArcGIS, Spatial net etc...
End to end delivery designs services including but not limited to Detail Design, Survey Packs, validating survey reports and site designs received from the field, create Construction Plans in AutoCAD, BOM/BOQ
Communicate with stakeholders on the rejections and corrective actions.
Coordinating with the Field Teams for the required information
Preparing and interpreting specifications, drawings and regulations for the use of telecommunications equipment
Create power designs as per power utility guidelines.
Communicate with field teams for any additional data/clarification required


Desired Skill sets

Good analytical / problem solving skills o Should be able to work on different GIS datasets and create new information or investigate patterns using QGIS, and Other GIS tools
Communicate with teams for any additional data / clarification required
Creating and maintaining the structures necessary for GIS data storage;
Knowledge of OSP, Fiber, Copper & other emerging technologies
Good Hands on Experience on MapInfo Tool/AutoCad 
Planning Designing of Telecom Passive network for FTTx technology
Good understanding of Optical and copper distribution and last mile local networks (up to customer premises).
Good understanding of OSP construction activities
Strong GIS skills with two or more GIS packages o Excellent verbal / written communication skills
Good writing skills - for documentation, training, processes
Good understanding of OSP/ISP construction activities
Design optical fibre cable to commercial and residential premises, multi-dwelling units.
Expert for FTTN, FTTB, FTTC technology
Good knowledge of BOQ and BOM for FTTx Designs
Understanding of telecommunications transmission network, Outside plant deployment and multiple FTTx Technologies
Experience in Copper/ Fiber Access Network, Field practices along with quality, testing standards and Fibre network architecture of NBN / France
Knowledge of cable/joint/equipment installation techniques. Aerial and underground cabling methodology

Skills

fttx, fibre design, fibre planning, network design, network planning, mapinfo, spatialnet, autocad, arcgis, qgis, gis tools, gis, service delivery, fttp, fttb, fttc, fttn, telecom, boq, bom

Job role

Work location
Work locationChennai Chennai
Department
DepartmentOperations
Role / Category
Role / CategoryCustomer Support - Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameHindustan Paper
Job posted by Hindustan Paper

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