Sr. Customer Service Executive - Information Technology

Hindustan Paper
Mumbai
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 3 yearsMin. 3 years

Job Description

Sr. Customer Service Executive - Information Technology

About Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Good knowledge on Call Manager, Cisco Telepresence, WebEx and Control hub ,Core understanding & troubleshooting knowledge on SIP, MGCP, and H.323 protocol suite, DHCP, TFTP, VLAN, and TCP/IP protocol suite.
 
Seeking Experienced and Certified Cisco UC Engineers to provide technical skills that cover large scale of IP telephony deployments which includes CUCM, CUC, Cisco Voice Gateways and Open SIP platform.
 
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems.
 
Knowledge on Cisco IP Phones and troubleshooting.
 
Knowledge on upgrading the firmware for Cisco IP / Conference phones.
 
Hands on experience and Knowledge on DID call routing, Voicemail, call flow ,Cisco IP Phone configuration, PIN reset request, SIP, H323 and CDR.
 
Knowledge on Microsoft Teams platform, MS teams DR integration with various SBC like AudioCodes, Ribbon, Oracle.
 
Experience on Video Kit / MTR Kit / telepresence unit installation & troubleshooting likewise , Cisco, Polycom, Jabra, Logitech.
 
Follow life-cycle oriented processes and procedures such as Change requests and CAB reviews
 
Cisco Certification ( CCNA / CCNP - Voice) would be a plus.

Skills

unified communications, cisco unified communications manager, cucm, cisco unity connection, cisco voice gateway, cisco telepresence, webex, control hub, voip, sip, mgcp, h.323, ip telephony, installation, upgradation, configuration, troubleshooting

Job role

Work location
Work locationMumbai Mumbai
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Support
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 3 years

About company

Name
NameHindustan Paper
Job posted by Hindustan Paper

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