Sr Manager

Sr Manager

About Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Purpose of the role:

Drive deep and strategic customer engagement in the assigned set of enterprise accounts. To understand Customer’s Industry landscape / context, to identify & develop large opportunities and pursue closure while working with the customer success team to deliver outstanding customer experience

Key Responsibilities

·       Provide solutioning support to sales teams across diversify product portfolio.

·       Work closely with teams like Product, Engineering & various cross functional teams to create required solution to enhance the Tata Comm service offering.

·       May lead important projects that require providing experienced project team members with instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes.

·       Achieve OB & Revenue Target for team being supported.

·       Able to independently resolve complex projects, issues, challenges encountered. Responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area.

·       Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles

·       Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.

·       Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialization. Able to identify problems and significantly improve, change or adapt existing methods and techniques

 

Behavioural Capabilities

·       Highly proficient listener & consultative sales style with the ability to shape customer thinking

·       Excellent communications skills in verbal, written and presentation forms at senior levels

·       Acute attention to detail & organization

·       Energetic and creative with an upbeat, positive attitude

·       A team player who works well with others, who has strong influencing skills, and is creative and entrepreneurial

·       Significant, proven and demonstrable cellular wireless industry experience

 

 

 

 

 

Technical Expertise

·       Mandatory knowledge of various technologies & services Like MPLS, Internet, Ethernet & SDWAN, SASE

·       Mandatory concept understanding of Routing Protocols like Static, BGP, OSPF.

·       Mandatory knowledge on Telecom Network & Security product, services offering

·       Network Security products: Firewall, UTM, Proxy, IDS & IPS, SIEM, DDOS, WAF

·       Expertise in any two of the Technology of Network/Data Centre/Security/Unified Communication domains

·       Good to have knowledge Data Centre and Hosting Services

·       Understanding on Enterprise Architecture including Data Centre,

·       Cloud, Security Landscape & Network (WAN) for the customer

·       Customer facing Experience in terms of Opportunity understanding, BOQ & Solution proposal Creation experience is preferred.

 

Requisite: -

 

·       Should have 7 to 13 Yrs of experience with 5+ years of experience in Pre-sales function.

·       Must have Network & Security Services Exposures.

·       Exposure towards working in the RFP cases

·       Experience of catering Enterprise SMB customers

·       Customer facing presentation creation and delivery experience

·       Engineering Graduate is preferred

Skills

solution architecture, solution design, static routing, bgp, ospf, mpls, routing protocols, lan, wan, networking, data centre, network security, unified communication, presales, siem, web application firewall, unified threat management, intrusion prevention system, intrusion detection system, firewall, ddos, boq, proposal creation