Customer Service Executive - Customer Service Operations

Hindustan Paper
Pune
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year

Job Description

Customer Service Executive - Customer Service Operations

About Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Job Description
Responsible for the equipment’s operation and maintenance Fault Identification Isolation configuration alarm and performance or network components to drive network efficiency and availability Ensure efficient and effective technical support to maintain optical transport network
Engineer would be maintaining the optical transport Network of Tata Communications 
Responsible for controlling network faults, following up for Root Cause Analysis of Faults, Coordinating for Permanent Corrective Actions with various stake holders and implementation
Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance
Skills
Good understanding of Various telecom Standards and Protocols  Knowledge of SDH DWDM Ethernet technologies
Hands on optical transport equipment preferably Ciena ADVA Huawei Tejas Nokia Strong Working Knowledge on SDH DWDM and OTN technology equipment and network

Skills

fiber optics, fiber networks, optical transport network, sdh, dwdm, fiber optic cable, fiber cable, network support, otdr, field operations, troubleshooting

Job role

Work location
Work locationPune Pune
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year

About company

Name
NameHindustan Paper
Job posted by Hindustan Paper

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