Assistant Manager- Talent Risk & Relations

Assistant Manager- Talent Risk & Relations

Deloitte is hiring for the role of Assistant Manager- Talent Risk & Relations!

Responsibilities of the Candidate:

• Be responsible for the preparation and analysis of Talent Relations metrics including standard recurring reports on a scheduled basis and as ad hoc requests, as needed.
• Log cases into the case management tool and manage workload and time effectively.
• Manage, document, and resolve red rating background investigations, which include partnering with business leaders, Talent Acquisition, and the Office of General Counsel, to recommend outcomes.
• Manage medical accommodations as well as additional case types, as needed.
• Make decisions/recommendations regarding the outcome and action steps on cases.
• Participate on Talent Relations Accommodation Team (TRAT), and other projects, as needed.
• Escalate complex cases to manager of the appropriate business.
• Demonstrate good judgment and an ability to determine risk; selects methods and techniques for minimizing risks, as appropriate.
• Build productive internal and external working relationships and networks.
• Make decisions regarding own work, often in ambiguous situations.
• Provide general support to the US Talent Relations team.
• Act as subject matter expert with regards to some Firm systems and processes used by Talent Relations, such as SWIFT (accounts payable system) for processing of invoices.
• Provide administrative support, as needed, related to coordination of team meetings/team events.
• Create opportunities to identify process efficiencies for the Talent Relations team or Talent organization.

Requirements:

• Strong customer service focus and interpersonal skills
• Strong knowledge of Excel, PowerPoint, Salesforce and ServiceNow
• Strong verbal/written skills and attention to detail
• Strong analytical and problem-solving skills
• Demonstrated effectiveness when dealing with customers
• Knowledge of Talent Relations concepts and policies
• Ability to use technology systems to perform daily tasks
• Ability to deal with ambiguity