Program Manager
Dinkum Smith
Work from Office
Full Time
Min. 10 yearsJob Description
Program Manager
Position Title: Service Delivery Manager - Data and Cloud EnvironmentsLocation: PAN India
- Minimum 10 years in IT Service Delivery, with at least 5 years managing data and cloud environments
- Oversee and manage the delivery of data and cloud services to ensure they meet established standards and service levels.
- Implement and maintain ITIL-based service management processes.
- Ensure timely and accurate reporting of service delivery performance metrics.Team Leadership
- Lead, mentor, and manage a team of 30+ professionals, including cloud engineers, data analysts, and support staff.
- Foster a collaborative and high-performance team culture
- Conduct regular performance reviews and provide continuous feedback to team members.Client and Stakeholder Management
- Serve as the primary point of contact for clients and stakeholders regarding service delivery issues and escalations.
- Develop and maintain strong relationships with key stakeholders to ensure alignment of service delivery with business objectives.
- Conduct regular meetings with clients to review service performance and identify areas for improvement.Operational Excellence
- Ensure all services are delivered in compliance with regulatory requirements and company policies.
- Implement best practices for cloud and data management to optimize efficiency and performance.
- Oversee incident and problem management processes to ensure timely resolution of issues.Continuous Improvement
- Drive continuous improvement initiatives to enhance service quality and efficiency.
- Stay updated with the latest trends and technologies in data management and cloud computing.
- Identify and implement opportunities for automation and process optimization.
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The candidate should have completed the required education and people who have 10 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
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