Senior Systems Operations Engineer

Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer.  To provide hands-on Level 1 & 2 application support (16X7) as part of a team across our entire global footprint including APAC, EMEA and America locations.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Job Expectations

Site Reliability Engineer Responsibilities

• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding
• Good knowledge on observability tools, telemetry, CICD pipeline, Incident management which includes blameless PM and RCA
• Hands on experience for APPD, APM, thousand eyes & grafana, prometheus
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service-level objectives

Technical:

• Bachelor's/ Master’s degree in computer science or equivalent
• 6+ yrs of hands-on IT experience in Supporting Complex Windows/Linux environment web-based Java/.NET enterprise applications.
• Writing SQL Queries for fault diagnostics, resolution or Change controls
• Production Application Support including customer issues investigation and resolution.
• Should be able to handle Change Requests and be able to deploy the application in Production/non-production environments.
• A good working knowledge of Application servers and shell scripting
• A good working knowledge of Window servers and Informatica
• Should have worked on configuring monitoring tools for cloud applications and non-cloud applications
• Should have good knowledge in Autosys

Non-Technical:

• Excellent verbal and written communication skills and ability to communicate with US partners directly
• Excellent problem solving and analytical skills including debugging skills
• Participating in testing and updating the business continuity plan
• The flexibility to work in ad-hoc shifts when required.
• Support coverage during weekends
• The ability to understand team dynamics and use interpersonal skills and personal judgment to achieve goals
• Should have good understanding in ServiceNow

Posting End Date: 

9 Aug 2024

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.