Service Management Lead
Shankar Woollen
Work from Office
Full Time
Min. 2 yearsJob Description
Service Management Lead
Project Role : Service Management LeadProject Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Infrastructure Service Management
Good to have skills : Change Management, Incident Management, Reporting Analytics
Minimum 3 year(s) of experience is required
Educational Qualification : Graduate
Summary: As a Service Management Lead, you will lead the delivery of programs, projects or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. You will be based in Hyderabad and will require a minimum of 3 years of experience in Infrastructure Service Management. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Coordinate the delivery of programs, projects, or managed services. - Manage contract management and shared service coordination. - Develop and maintain relationships with key stakeholders and sponsors. - Ensure high levels of commitment from stakeholders. - Enable strategic agenda through effective coordination. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with Change Management, Incident Management, Reporting Analytics. - Strong understanding of service management principles. - Experience in coordinating and managing projects. - Excellent communication and interpersonal skills. - Ability to analyze and solve complex problems. - Knowledge of ITIL framework. - Experience in contract management and shared service coordination. Additional Information: - The candidate should have a minimum of 3 years of experience in Infrastructure Service Management. - This position is based in Hyderabad. - A Graduate degree is required.
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