Lead Administrator

Lead Administrator

ServiceNow Discovery and Mapping:-

 

Service Now Discovery:

?    Responsible for Discovery activities.

?    Monitors service mapping results, reconciling, and addressing any anomalies.

?    Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.

?    Good understanding about CMDB discovery and their error resolution based on Service Mapping errors and issues.

?    Working knowledge on clearing CMDB discovery related issues such as duplicate CIs, Port Issues and permission issues etc.

?    Mid service installation and integration, troubleshoot and fix error with good understanding for Network and Network security and Server

?    Identify Orphan IC fix issues and Creating Patrons

?    Hands-on knowledge on ServiceNow version migration/upgradation and UAT testing.

?    Participates in platform upgrade planning, testing, and validation.

?    Strong knowledge with hands on experience of ServiceNow modules such as Service Mapping, CMDB, Discovery, cloud Discovery and Event management

?    Fundamental knowledge of ServiceNow Event Management module and other ITSM modules.

?    Exposure to third-party tools for integrations like SCCM, Qualys, Orion and similar tool set.

?    Perform Verification and regular audits of CMDB data.

 ?   Maintain SOP's & EPD and get timely review and sign-off from the customer.

?    Required certifications ? ServiceNow- Certified System Administrator, CIS ? Discovery, CIS ? Service Mapping.

 

Service Now Mapping:

JD for the role.

?    Responsible for ServiceNow Service Mapping Activities and ServiceNow Discovery activities.

?    Monitors service mapping results, reconciling and addressing any anomalies.

?    Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.

?    Ensures that service mapping products are highly available, reliable, and performant.

?    Customization of Service Mapping Patterns on the basis of application/Experience with extending the ServiceNow schema to custom applications.

?    Regular maintenance of modelled applications and triggering Service Review and Audits.

?    Establishes, monitors and maintains Service Mapping refresh schedules.

?    Responsibility for chairing meetings with Software/Application Owner(s) and gather requirements, produce weekly/monthly status dashboards.

?    Experience presenting and conducting demo reviews with Owners/Tower Leads.

?    Intermediate understanding of application architecture and their relations with other application components.

?    Fundamental understanding of networking including TCP/IP ports, firewalls, Network Protocols and IP networks.

?    Good understanding of Linux/Unix commands, SUDO permissions and other OS environments, Service mapping and Service request

?   Good understanding of cloud based discovery (internal & external) and discovery for other CI types.

?    Required certifications ? ServiceNow- Certified System Administrator, CIS ? Service Mapping.

 

ServiceNow Discovery