Assistant Manager-Customer Service Operations -B3101_2
Hindustan Paper
Work from Office
Full Time
Min. 4 yearsJob Description
Assistant Manager-Customer Service Operations -B3101_2
About Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob Description
Job Title: Assistant Manager-Customer Service Operations -B3101_2Broad outline of the Role
- Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
- Graduate with 4-7 years of experience
Other knowledge/skills
- Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
- Experience in troubleshooting platform related issues, data backup, restoration, retention
- Maintains awareness of latest technologies in the domain
Key Responsibilities
* Experience Fortigate,FortiManager ,Fortianalyser ,
* Experience vUTM ,Security Products
* Knowledge in networking /routing switching ,
* Min 5 years + experience Required in Network Security.
Technical Competencies
Knowledge / Skills
Skills
network security, fortigate, fortimanager, fortianalyser, vutm, security products, networking, routing, switchingJob role
Job requirements
About company
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