People Operations Team Lead

People Operations Team Lead

People Operations Team Leader

Our HubSpot People Operations team prides itself on our innovative and flexible approach to People, and we are looking for exceptional individuals like you to join our team as People Operations Team Leader!

The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes with a strong operations mindset.  The candidate is energized by solving complex business problems and consistently effective in making decisions at rapid pace amidst the frequent ambiguity.  Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are distributed, where candor, speed and data are highly valued.  It’s an exciting time and place to be a part of the People team!

 

In this role, you’ll get to:

• Lead Regional People Operations teams (APAC + EMEA) providing guidance and support to ensure smooth day-to-day operational excellence and seamless People Ops support.
• Lead the delivery, effectiveness, and continuous evolution of core People processes and policies in scope, such as policy management, compliance training, etc., while maintaining compliance with federal, state, and local employment laws.
• Be responsible for SLA achievement and customer experience within the People Inbox.
• Keep a pulse and resolve escalated issues related to the team’s CSAT scores and SLA achievement.
• Collaborate closely with People Ops leadership and cross-functional teams to ensure People Ops processes are documented, efficient and foster a positive employee experience.
• Execute the People ops knowledge base (SOPs) implementation plan, lead data collection from subject matter experts to develop, organize, and create/update back-end documentation for the People Ops Team. Implement a repeatable process that ensures team materials are up to date and relevant.
• Execute on our People Ops automation roadmap, collaborate with external providers, HRIS and Engineering to ensure that we automate all repeatable processes.
• Keeps an active Continuous Improvement / Project pipeline by holding the team accountable for idea submission, participating in the prioritization committee and overseeing / mentoring team members through implementation.  
• Design a variety of resources ranging from online materials to internal standard operating procedures to meet business needs and compliance requirements.
• Foster a positive and inclusive work environment by handling employee queries with sensitivity and professionalism.
• Proactively develops and maintains relationships with functional peers.
• Understand common issues and proactively resolve them through better use of processes and technology.
• Leverage data and analytics to provide insights into People metrics and trends.

 

We are looking for people with:

• Proven experience of 5+ years as an People operations professional with focus on process optimization.
• 3+ years of experience leading a People operations team.
• Demonstrated expertise in using Workday or similar HRIS tools.
• Strong understanding of Global People Processes.
• Player-coach approach with ability to be both strategic and execution oriented
• Excellent interpersonal and communication skills with the ability to work collaboratively in a cross-functional and multicultural environment.
• Passion for innovative People solutions and process improvement; Lean champion and learner.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers. 

If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot. 

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information. 

Experience Level

Senior Level