Premium Processing Team Leader

Job Description – Premium Process Team Leader

“Premium Processing Team Leader” Role Profile

Reports into: PP Manager

Line Management Responsibility: Yes

Level: 5

Location: Pune (hybrid working up to 50% available)

Employing Entity: Mrald (Mphasis’s dedicated UK Insurance operational services delivery vehicle)

Role overview

Lead the day-to-day activities of a PP team ensuring delivery of an effective & high-quality PP service for the business it services and ensures the team delivers to agreed SLAs & KPIs. Support the PP Manager in providing strategic leadership and support to the PP function as a whole delivering an excellent service to SLAs & KPIs as a whole function as well as recommending and overseeing improvement initiatives.

Responsibilities

 Oversee/lead the performance and running of a PP team

 Ensure the team have the appropriate knowledge, skills and cultural requirements to perform the role

 Deliver the service to the agreed SLAs & KPIs

 Responsible for day-to-day people management of a PP Team

 Responsible for monitoring the progress of work, productivity of the team

 Build and manage relationships with key internal and external stakeholders e.g., Front Office execs, Business Unit leaders, Middle Office leaders & handler, central support leaders, IBA teams, auditors and regulators

 Effectively support and embed on-going operational and strategic business change into the team’s processes, organisational structure and ways of working

 Working with the PP Manager & Business Operations Consultant ensure that PP business processes & SOPs are effective & efficient. Where appropriate suggest &/or review ideas for improvement of revised business processes &/or SOPs

 Responsible for ensuring that PP processes, policies and procedures are implemented, adopted & followed within the team

 Work on PP related projects including but not limited to transformations, transitions, acquisition due diligence and integration, MI improvements and system enhancements

 Ensure the Premium Processing team, IBA and the business work together and align to achieve business results and Service Level Agreements (SLAs) together with the delivery of best practice training and guidance

 Where required support and co-ordinate input to external Audit and regulatory exercises as required

 Ensure adherence to, and support, all company compliance, policy, risk management and audit requirements

 Ensure successful personal & team completion of training and assessment exercises as assigned from the Compliance and Training Departments

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Skills & experiences

Must have

 +6 years working within the commercial insurance industry

 +6 years experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications.

 +6 years experience working within a premium processing team

 Good understanding of London Market Specialty insurance

 A thorough understanding of the end-2-end insurance placement process

 Very good communication skills (written and verbal)

 Ability to work on own and as part of a team

 Very good knowledge of MS Office (Word, Excel & PowerPoint

Preferred

 +3 years experience in leading a team, including ability to drive for results and motivate staff demonstrating leadership experience

 Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required

 Professional Insurance industry qualification is a plus

• University degree graduate

 Basic understanding of risk management principles

 Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team.

 Experience in working with automated assisted processes

 Quality Standards awareness

 Good relationship building skills

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.