Think Desk Advisor
Fuox Entertainment
Work from Office
Full Time
Min. 1 yearJob Description
Think Desk Advisor
- Demonstrates leadership in innovative problem resolution techniques.
- Provides support and assistance to others.
- Services may be directed by a service call management process or be performed as part of a team.
- Possesses an extensive knowledge of complex workstations, personal computers, printers, and mobile computing devices.
- Communicates with IBM management and/or team members on a timely basis to inform regarding status of work, of potential or existing problems, and to seek advice and assistance.
- Maintains businesslike communications, conduct and appearance, and otherwise demonstrates a courteous, positive and professional attitude always.
- Performs a full workload of technical services to IBM employees.
- Makes appropriate use of reference materials, support centers and diagnostic aids.
- Performs problem determination utilizing the diagnostics, reference documentation, service aids, tools and test equipment.
- Diagnoses equipment malfunctions
- Fully document all issues in an accurate and timely manner
- With assistance as necessary, analyzes problems in the areas of hardware/software installation, migration and operational services using existing techniques and tools.
- May challenge the validity of and make recommendations for improving the processes and procedures used for services delivery.
- Excellent Communication as well as Customer service skills and problem-solving ability.
- Mobile Device Skills.
- Strong operational knowledge and experience of Windows 10, Windows 11, Red Hat Linux, Mac OS, and iOS operating systems, common application programs, system diagnostics and local/remote support structure.
- Experience supporting Outlook, MS Office, Webex, Box.
- Knowledge of system configuration, physical and network connectivity.
- Ability to provide information and direction to others in a clear and concise manner.
- Ability to multi-task
- Proven problem solving skills
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