Regional IT Service Delivery Manager - AMEA

Regional IT Service Delivery Manager - AMEA

 

About Flora Food Group

We offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses. We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Can’t Believe It’s Not Butter, Rama, and Violife, together with our local brands and Professional business.  

Global branded food champion Flora Food Group, offers the next generation of delicious, natural, nutritious food. Our products are more affordable and more sustainable than their dairy equivalents.  

 

About the position  

Location: Bengaluru, India

Hybrid 

The IT Regional Service Delivery Manager – AMEA plays a crucial role in ensuring seamless, localized IT service delivery to meet the specific needs of the business. Positioned as a key interface between the local business and local and global IT services provision, the RSDM works closely with regional stakeholders to align IT support with operational goals. This role emphasizes proactive engagement with the business, driving service improvements, resolving issues through escalation when needed, and ensuring that IT services enhance business performance.

 

So, what does it take to be successful in this role? 

To be successful in this role, key skills and experiences include:

1. Stakeholder and Business Relationship Management: Extensive experience (ideally with ITIL expertise) in IT service management, acting as the primary escalation point for stakeholders, managing expectations, and engaging regional leadership to address IT needs.

2. Vendor and Supplier Oversight: Strong background in managing IT vendors and suppliers, including contract lifecycle and performance management, to ensure service levels meet organizational standards and cost efficiency.

3. Operational Service Delivery: In-depth knowledge of IT service tools, like ServiceNow, and experience with implementing and managing proactive service models, cross-functional collaborations, and local IT assets for efficient, reliable service delivery.

4. Financial Management and Budgeting: Proven experience in overseeing and optimizing IT budgets, managing cost centers, and ensuring timely financial reconciliations, cost recognition, and accurate forecasting to control regional IT expenses.

5. Team Leadership and Conflict Resolution: Strong leadership skills in managing IT teams and partner resources, with demonstrated experience in portfolio and project management, setting team objectives, and effectively resolving conflicts to maintain high service standards.

 

What’s next 

If this position sounds interesting, please hit the apply button now! The deadline to apply is the 6th November. The first interview will take place on the 7th or 8th November, the 2nd Interview will be on the 11th or 12th November and the final interview will be 3 days after. 

 

 

 

 

 

 

 

 

 

 

 

We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles.  

Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.  

No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics. 

 

 

 

 

 

 

Experience Level

Mid Level