IT Service Management Representative
Shankar Woollen
Work from Office
Full Time
Min. 5 yearsJob Description
IT Service Management Representative
Project Role : IT Service Management RepresentativeProject Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service ManagementGood to have skills : NAMinimum 5 year(s) of experience is requiredEducational Qualification : Any graduateSummary: As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, and supporting the infrastructure service management lifecycle. Roles & Responsibilities: - Lead the delivery of IT production systems and services, ensuring client satisfaction and risk management. - Provide operational support to ensure production systems and devices are online and available. - Support the infrastructure service management lifecycle, including incident, problem, change, and release management. - Collaborate with cross-functional teams to ensure effective service delivery and continuous improvement. - Communicate effectively with stakeholders, including clients, vendors, and internal teams, to ensure service level agreements are met. Professional & Technical Skills: - Must To Have Skills: Strong knowledge of Infrastructure Service Management. - Good To Have Skills: Experience with ITIL framework, ServiceNow, and other ITSM tools. - Experience in incident, problem, change, and release management. - Strong understanding of IT service delivery and continuous improvement. - Excellent communication and stakeholder management skills. Additional Information: - The candidate should have a minimum of 5 years of experience in Infrastructure Service Management. - The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering IT production systems and services. - This position is based at our Hyderabad office.Job role
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