Deputy General Manager - Solution Engineering
About Company
TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Job Description
Focus on next generation solution design requirements with emphasis on Digital & Operational Transformation, Automation Solutions, AI/ML Operations with focus across multiple domains - Transport, IP, SD-WAN, Fiber, Enterprise Operations, IoT & Mobility Solutions (4G & 5G), etc.
Responsibilities
1. Work on complex, proactive and reactive custom solution requirements, gathering requirements from the client and external vendors/ partners determining what is standard vs. custom solution, working with other departments within the organization.
2. Serve as a technical expert on solutions design, development, and implementation requirements to address business needs.
3. Analyze the functionality and constraints of recommended solution across multiple systems/platforms/ applications.
4. Scan the technology requirements of market, participate in product development activities, represent in customer / marketing forums to increase brand awareness.
5. Ensure compatibility, interoperability, stability, and usability of solution architecture.
6. Design and deliver complex solutions as per customer requirements. Work with various stakeholders including sales team, products team, engineering team to jointly assess customer requirements.
7. Develop technical proposal documents in response to customer requirements of RFI/ RFP and proactive engagement with the Customer requirements provided to define network solutions.
8. Strong Emphasis on meeting the timeline ensuring the solutions are delivered within timeline.
9. Gather costs requirement to develop the most cost-effective solutions and make sure each project has the necessary sign offs and approvals.
10. Work with the pricing organization to develop Commercial Inputs for development of Business Case
11. Present technical documents to Sales and Client and Consult with the client by providing network architectural strategies, tips, techniques and other technical information about services provided to the client.
12. Support the Product team through the product development lifecycle and provide inputs on product features from a business requirements/customer perspective.
13. Work with clients and internal stakeholders to provide integrated solution architecture across multiple products to meet the client requirements. Provide expertise to internal teams and/or external vendors and partners to design complex solutions and ensure effective delivery of the same.
14. Identify, communicate, and mitigate Risks, Assumptions, Issues and Decisions throughout complete lifecycle (Pre-sales, Delivery, Support)
15. The role may be an individual contributor or may lead a small team.
Desired Skill sets
• Strong experience in technical Pre-Sales solution designing for Telecom network and resource dimensioning
• Expertise in deployment and utilization of services by support of partners in pre-sales technical efforts, Proof of Concepts and reviewing designs/providing guidance in RFP/tender responses
• Insightful experience of customer meetings, proposal making, Bill of Materials, customer presentation
• Strong technical experience for Telecom Networks, IT and Voice, Transmission, Ethernet with good understanding of Mobility 5G, Private Networks & IoT
• Strong technical experience on Telecom Network services & Next Gen Services like SDN NFV Cloud Services, Process Automation, AI/ML Operations
• Understanding on Telecom OSS tools like Work Force Management, Test Automation Tools and NOC tools for Remote Network Operations
• Strong customer service skills and sound judgment to be able to work effectively with internal and external customers
• Stake holder management and followup with Pricing , Contract Mgmt , Legal, Client counterpart etc. Review and track progress made with oppertunities , toll gates on daily basis with the Resolve issues related to technology
• Develop actions plans to address concerns/ issues raised by customer and monitor implementation of the same
• Excellent in communication (Both verbal and writing)
• Presentation Skills
• Analytical Skills
• Ability to manage teams
Skills
solution development, solution design, solution architecture, requirements gathering, customer requirements, business requirements, presales, telecom, proposal management, rfp, network transmission, ethernet, voice services, software defined networking, network functions virtualization