Sr Manager - Customer Interaction Suite

Sr Manager - Customer Interaction Suite

About Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Job Description

�Responsible for driving deeper and wider customer engagements in Unified Collaboration domain with the objective of identifying and developing opportunities for growth. The role will be involved in building trusted relationship with a client, understand their value proposition and help them solve their critical business problems. This is a tactical role which contributes to defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit �s overall results


Responsibilities

�Build and execute the growth strategy and the go to market strategy for the respective product portfolio in the region.
�Identify solution partners and establish regional alliances to develop market and segments.
�Identify high-potential customers and building long-term alliances.
�Understand and analyse client requirements, determine the best solution fit and create a compelling proposition.
�Lead the technical conversations with the clients working alongside the technical architect team.
�Deliver Revenue Targets and Pipeline Growth
�Lead client negotiations, manage deal progression and deal closure by ensuring cross functional teams (BD Teams, Bid Management, Solutions, Legal, Commercial, etc) are well aligned in stitching a deal together for the customer.
�Proactively identify the problem area internally with product & solutions team, setting up periodic bid calls between, sales, legal, commercial, solution & product to propose the desired solution to customer, prioritize on key opportunities to gain faster closures.


Minimum qualification & experience

Enterprise sales experience.
Should have worked with technology services companies (telecom, hardware, software, applications, cloud services) in account management role.

Desired Skill sets

�Proven record of coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions.
�Able to translate business information from customer and Provide insights to Solutions, SME, and product to enable development of proposal.
�Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to influence without authority.
�Strong understanding of latest trends in enterprise networking space, including the competitive landscape Tata Communications operates within.

Skills

sales, enterprise sales, sales planning, sales strategy, account management, deal management, cloud contact center, cisco contact center, unified collaboration, telecom, sales pipeline, business development, revenue growth