Airtel Business.Mumbai>Customer Experience.CE Management.Service Delivery - Billable>Program Manager>MH-Mumbai-Interface Building

Finamics Trading
Mumbai
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 6 yearsMin. 6 years

Job Description

Airtel Business.Mumbai>Customer Experience.CE Management.Service Delivery - Billable>Program Manager>MH-Mumbai-Interface Building

Key Deliverables
• Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers.
• Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance 
• Identify and Deploy Measures to Improve Service Levels
• Develop & Nurture Relationships with relevant people at Client Organization.
• Identify opportunities to shore up recurring revenue opportunities              
 
Skills Required
• Customer Focus and Customer first attitude
• Reasonable Commercial, process and Business Awareness
• Perseverance and go getter attitude.
• Collaborative relationships building & working
• Effective Communication and Impact
• Self-Management and Personal Development.

Educational Qualifications
• Engineering degree with MBA (Desirable) or Diploma / Engineering degree.

Work Experience
• 6- 8 years of technical operations and Customer Facing experience.

Job role

Work location
Work locationMumbai, MH-Mumbai-Interface Building, Bharti Airtel Limited, 5th Floor Interface Building No. 7, MUMBAI, MAHARASHTRA, India Mumbai
Department
DepartmentProject & Program Management
Role / Category
Role / CategoryOther Program / Project Management
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 6 years

About company

Name
NameFinamics Trading
Job posted by Finamics Trading

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