Service Management Practitioner
Shankar Woollen
Work from Office
Full Time
Min. 5 yearsJob Description
Service Management Practitioner
Project Role : Service Management PractitionerProject Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
Must have skills : Change Management
Good to have skills : Service Integration and Management (SIAM)
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Role Description: Change and Release Manager for Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls. Forming collaborative action plans with specific actions, roles, and deadlines, and ensuring these are completed. Must Have Skill: ITIL /SIAM Foundation Certified, Good To-Have Skill: SIAM Professional, ITIL Intermediate and Azure Fundamentals certified. Key responsibilities: Change Management: Ensure that all changes go through the approver quality requirements and approvals before implementation. Convenes Preparatory CAB with suppliers and chairs client CAB meetings to the expectation. Gathering appropriate information based on the type of change being investigated. Associating related CIs, incidents, and services to the change request. Providing status updates to requesters. Reviewing change plans and schedules. Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining, and sequencing the tasks needed to accomplish the change request, and scheduling people and resources for each task. Reviewing all completed tasks. In the Implement stage, at least one task related to the change request is in progress. Conducting post-implementation reviews to validate the results of the change request. Additional Information: - The candidate should have experience in Change Management - This position is based in Bengaluru - A 15 years full-time education is required
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