Executive - Retention & Activation, Sales Servicing-Non Voice
Pro Win Healthcare
Work from Office
Full Time
Min. 1 yearJob Description
Executive - Retention & Activation, Sales Servicing-Non Voice
Resolving Customer complaints / escalations received through different channels – Sales id, SBI Branches and Co Brand Partners through calls and emails.
• Ensure daily productivity metrics achievement with customer centric approach.
• To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions.
• Navigate multiple personal computer/business e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally.
• To proactively highlight issues and process improvement to reduce escalations.
• Flexible on doing both Outbound & Inbound calls and minimum 18-36 months for Executive Experience in a Voice /NON-Voice process and it can be in a domestic/international for a financial or telecom product.
• Excellent verbal and written communication skills and Linguistic proficiency in English and an additional South language like Telugu or Kannada or Hindi.
Experience Level
Executive LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.
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