Manager-CX Quality-Kolkata
Allahabad Glass Works
Work from Office
Full Time
Min. 5 yearsJob Description
Manager-CX Quality-Kolkata
Description
Manager-CX Quality
About the team:
At CX Quality we believe that the primary responsibility is to capture customer voice and create opportunities as business and process level. We strive in enabling consultants by providing effective coaching and feedback to deliver the world class experience during an interaction with the customer on any channel
We believe that a true Quality professional is all about understanding customer needs- be it internal or external- and being flexible enough to cater to it and do multiple roles and responsibilities which is crucial to our success.
You are Responsible for:
- Responsible for effective implementation of the Quality monitoring system to achieve goals/ targets while practicing the highest value
- Drive the main objective of Customer Experience enhancement at partner location
- Measure and Govern Quality functional deliverables end to end @OSPs
- Drive Quality initiatives across all functional areas
- Driving 100% adherence to Quality deliverables; metrics for both internal & external
- Work closing with Training team on TNI and measure effectiveness
- Working closely with Ops & cross functional teams to meet the business goals and continuous improvement
- Be responsible for knowledge management and high penetration on information on process changes, new process deployments
- Partner Engagement
- Regular Governance connects with Partner teams to ensure adherence to Quality metrics
- Partner team development
- Driving Projects
- TTQ / Consequence management for bottom quartile QAs
To succeed in this role – you should have the following:
- Ability to understand data and insights to drive key metrics
- Good Understanding of Quality methodology and metrics
- Strong people management and cross-functional leadership experience
- Six Sigma Green Belt Certified
- Prior experience in quality management role preferably from BPO industry
Skills Required
Six Sigma Green Belt Certified, metrics, Governance, Partner Management,
Education/Qualification
Graduate
Desirable Skills
Partner Management
Job role
Job requirements
About company
Similar jobs you can apply for
Mining - DownstreamPlant Head Executive
P3LogisticsWork from OfficeFull TimeAny experienceSafety Supervisor
Narang Real EstateWork from OfficeFull TimeMin. 3 yearsWarehouse Supervisor
Maa Kela Devi Stone CrushersWork from OfficeFull TimeMin. 5 yearsWarehouse Executive
Fuox EntertainmentWork from OfficeFull TimeMin. 8 yearsQuality Manager
Bluemotion EnclaveWork from OfficeFull TimeMin. 5 yearsLogistics Executive
Fuox EntertainmentWork from OfficeFull TimeMin. 10 yearsYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 5 to 7 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Kolkata at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Kolkata . Through apna, you can find jobs in 64 cities across India. Join NOW!