ACS-Support Engineer-RSET

Fuox Entertainment
Bengaluru
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

ACS-Support Engineer-RSET

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesThe Revenue Support Enablement Team (RSET) role requires a well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment. The role is challenged with solving complex customer billing/account related Issues. Requires excellent collaboration with team members, Q2C, Sales, AR, key stakeholders and Business Partners to meet the needs of the business as well as that of the customers. Primary responsibilities include assisting IBM Cloud Clients through the Cases, Phones, and Live Chat Support. This role encompasses daily client facing interactions related to Account Management and Invoicing inquiries. Responsibilities
  • Registration, Activation, Login, and ID
  • Suspension and Cancellation of Services
  • User Management, Ownership Changes
  • General Cloud issues
  • Cases (IMS/Service Now), Phones, Live Chats
  • Contract Modification/Support
  • Account Cancellations
  • Billing Questions and Disputes (AR, Revenue Services)
  • Reconciliations/Credits-Refunds
  • Order Processing
  • Discounts/Pricing Adjustments
  • Fraud and Malicious Activity
  • System Outages (Login and ID)
  • Tooling and Automation (IMS, Service Now, SAP, BSS Dashboard, CyberSource, CFTS)


Required Technical and Professional Expertise
  • 5+ years’ experience in Customer Service, Collections/Accounts Receivable
  • Must have excellent phone and written communications skills
  • Must be client focused, and have good problem solving & decision-making skills
  • Must have good knowledge of Microsoft Suite and ability to learn other software systems
  • Ability to work well both with groups and independently in an office setting and Remote
  • Ability to communicate both verbally and written
  • Ability to work on multiple tasks at one time
  • Position requires use of a computer a majority of the day
  • Must be able to sit for prolonged periods of time
  • Eligibility Requirements:
  • Level of Education: Some College (Degree Preferred)
  • Must be able to work a flexible work schedule including weekends and holidays (24x7 –365)
Preferred Technical and Professional Expertise
  • 5+ years’ experience in Customer Service, Collections or Accounts Receivable
  • Advanced account reconciliations


Job role

Work location
Work locationBangalore Bengaluru
Department
DepartmentCustomer Support
Role / Category
Role / CategorySound / Light / Technical Support
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameFuox Entertainment
Job posted by Fuox Entertainment

Similar jobs you can apply for

IT Support

Technical Support Executive

Apna Tech
Bengaluru
Work from Office
Full Time
Any experience

IT Support Executive

Nature Constro Infra
Bengaluru
Work from Office
Full Time
Min. 2 years

Technical Operations (Tech Ops)

Nature Constro Infra
Bengaluru
Work from Office
Full Time
Min. 2 years

Technical Operations (Tech Ops)

Nature Constro Infra
Bengaluru
Work from Office
Full Time
Min. 3 years

Technical Operations (Tech Ops)

Nature Constro Infra
Bengaluru
Work from Office
Full Time
Min. 4 years

Customer Support Executive

Hemine Financial Planner
Bengaluru
Work from Office
Full Time
Min. 2 years

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Bengaluru . Through apna, you can find jobs in 64 cities across India. Join NOW!