Assistant Manager - Managed Hosting & Security Services
Hindustan Paper
Work from Office
Full Time
Min. 5 yearsJob Description
Assistant Manager - Managed Hosting & Security Services
About Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob Description
Job Description�Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Responsibilities
�Technical administration or troubleshooting to ensure the efficient functionality of the solution.
�Incident Validation, Incident Analysis, Solution recommendation
�Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
�Act as a point of escalation for Level-1 customer service analysts
�Coordinate with IT teams on escalations, tracking, performance issues, and outages.
�Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
�Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
�Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
�Publish weekly reports and monthly reports on customer service operations activity.
Desired Skill sets
�Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
�Experience in troubleshooting platform related issues, data backup, restoration, retention
�Maintains awareness of latest technologies in the domain
Skills
technical support, network support, customer service, network security, incident analysis, incident management, cloud platform, escalation management, problem management, implementation, installation, integration, troubleshooting, issue resolutionJob role
Job requirements
About company
Similar jobs you can apply for
IT SecurityCCTV Operator
Dinkum SmithWork from OfficeFull TimeMin. 3 yearsCCTV Operator
Dinkum SmithWork from OfficeFull TimeMin. 1 yearMaintenance Head
Narang Real EstateWork from OfficeFull TimeMin. 2 yearsNetwork Technician
Bluemotion EnclaveWork from OfficeFull TimeMin. 8 yearsMaintenance Head
Narang Real EstateWork from OfficeFull TimeMin. 3 yearsCCTV Operator
Bluemotion EnclaveWork from OfficeFull TimeMin. 7 yearsYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 5 to 8 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Chennai at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Chennai . Through apna, you can find jobs in 64 cities across India. Join NOW!