Senior Support Engineer - GPP

Senior Support Engineer - GPP

Project Description:

Bank of Ireland (BOI) implemented SEPA (Single Euro Payments Area) payment system in year 2013. OFSS is providing application support to BOI SEPA payment system since May 2013. OFSS team is responsible to ensure stability of service that is being supported & meet SLA commitments. OFSS is responsible to transition all new changes to the systems. 
Team is providing 24/7 technical support to payment applications by working offshore & onshore model.
As part of application support below applications are supported by team
Global Payplus MassPay
•    Global Payplus HighCare
•    CTO payment Engine
•    CoreServices Applications like ALU, ACS, DWH etc
Integration

Scope of services offered 
L2     Production support

Roles & Responsibilities

Role  :   Global PAYplus application support-Technical
• 3-7 years working experience on Fundtech Global Payplus application Mass pay & HC (GPP MP & HC)
• Should be aware of GPP MP & HC configuration & setup
• Hands on experience on Java, C++, tuxedo, PLSQL, Web base application
• Payment system knowledge 
• Good Problem solving skill
Good Communication Skill
Prior experience on Banking Application Support
Supervise all alerts related to GPP application and system procedures and provide services proactively.
Perform root cause assessment and debug all issues on Application domain, and availability of applications.
• Coordinate with Client & other venders
• Need to provide on call support
• Need to support changes & deployment activities
• Need to support on Production incidents, Service Requests

Career Level - IC2

Project Description:

Bank of Ireland (BOI) implemented SEPA (Single Euro Payments Area) payment system in year 2013. OFSS is providing application support to BOI SEPA payment system since May 2013. OFSS team is responsible to ensure stability of service that is being supported & meet SLA commitments. OFSS is responsible to transition all new changes to the systems. 
Team is providing 24/7 technical support to payment applications by working offshore & onshore model.
As part of application support below applications are supported by team
Global Payplus MassPay
•    Global Payplus HighCare
•    CTO payment Engine
•    CoreServices Applications like ALU, ACS, DWH etc
Integration

Scope of services offered 
L2     Production support

Roles & Responsibilities

Role  :   Global PAYplus application support-Technical
• 3-7 years working experience on Fundtech Global Payplus application Mass pay & HC (GPP MP & HC)
• Should be aware of GPP MP & HC configuration & setup
• Hands on experience on Java, C++, tuxedo, PLSQL, Web base application
• Payment system knowledge 
• Good Problem solving skill
Good Communication Skill
Prior experience on Banking Application Support
Supervise all alerts related to GPP application and system procedures and provide services proactively.
Perform root cause assessment and debug all issues on Application domain, and availability of applications.
• Coordinate with Client & other venders
• Need to provide on call support
• Need to support changes & deployment activities
• Need to support on Production incidents, Service Requests

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Experience Level

Senior Level