ServiceNow Platform Engineer - Software Engineer III

ServiceNow Platform Engineer - Software Engineer III

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*:

The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.

Job Description*: The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.

The ServiceNow Engineer will have a role in developing the ServiceNow platform as defined by the Product teams and guide the development team in solution design and implementation approaches that align to best practices. 

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Responsibilities*:

• Contributes to the ServiceNow platform roadmap and strategy.
• Develop and maintain the ServiceNow platform in alignment with the strategy.
• Enforce platform engineering and development standards.
• Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence.
• Provide input to and sign off on solution design for complex features.
• Adhere to ServiceNow code quality control processes and routines.

Requirements*:

Education*: B.E/BTech Comp Science, M.C.A,

Experience Range*: 9 years – 14 years

Certifications*:

• ServiceNow certified implementation specialist (CIS).
• ServiceNow certified application developer (CAD).

Foundational Skills*:

• Experience in ServiceNow Cloud platforms.
• Experience designing and implementing ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle.
• Experience with continuous integration between ServiceNow modules and integrated applications.
• Experience in highly regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions.
• Experience building and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologies.
• Experience supporting ServiceNow integrations for security, risk, and compliance.
• Experience in ServiceNow platform management, data management, configuration and implementation, custom development, infrastructure management, and hosting.
• Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards.
• Experience leveraging MID servers for integration and automation.
• Experience with front-end technologies like HTML, CSS, and JS.
• Experience with custom REST/SOAP APIs (web services).

Desired Skills*:

• Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets.
• Experience with CMDB design and implementation.
• Experience with ITIL Operations Application design and implementation (incident, problem, change, service request, etc.).
• Experience gathering and analyzing system requirements.

Work Timings*:  8.30 am – 5.30 pm and 2.30 pm to  11.30 am

Job Location*: Chennai/Hyderabad/Mumbai

Experience Level

Senior Level